Aquavit Bath Co., Ltd. is based in the Jichang Development Zone, Heshan City, Guangdong Province, China, with a sales office in Foshan, Guangdong. With 15 years of expertise in brassware manufacturing, our factory is audited and approved by Masco, the parent company of Delta and Hansgrohe, and holds an ISO9001 certificate. We are conveniently located approximately 1.5 hours away from Guangzhou, welcoming visitors to explore our facilities.

At Aquavit Bath Co., Ltd., our primary focus is on manufacturing a wide range of kitchen and bathroom products. Our core offerings include kitchen faucets, bathroom faucets, shower systems, and bath accessories. Additionally, in response to market demands, we are currently developing floor drains and heated towel bars, expanding our product portfolio to meet evolving needs. In summary, our specialization lies in crafting high-quality kitchen and bathroom solutions.

Our complete product line and catalog are readily accessible on our official website, www.aquavitbath.com. Alternatively, you can reach out to our dedicated sales team to obtain the latest comprehensive catalog.

Moreover, we invite our esteemed customers to visit our 300 square meter showroom located within our factory premises. This showroom offers a firsthand experience, allowing you to assess the quality and design of our products in person. We encourage you to explore our offerings at your convenience.

There are compelling reasons to collaborate with Aquavit Bath Co., Ltd.:

Honesty and Integrity: We uphold the highest ethical standards in business. Our commitment to honesty ensures transparent and trustworthy transactions with our customers.

Professional Expertise: With over 15 years of industry experience, we possess in-depth knowledge of market standards and industry dynamics. Our expertise enables us to deliver products that meet your specific requirements

Comprehensive Product Range and Finishes: We offer an extensive selection of products and finishes, catering to diverse customer needs. Our variety simplifies the import process and enhances your options.

Quick Response Time: We prioritize effective communication. All emails and inquiries receive prompt responses within 24 hours, ensuring efficient collaboration.

Flexibility in Terms: Understanding the challenges of the market, we offer flexibility in terms of Minimum Order Quantities (MOQs) and product customization. We adapt to your requirements to support your market endeavors.

Comprehensive Services: Our professional team assists with various services, including logo design, catalog creation, product specifications, manuals, displays, and marketing materials. We streamline the process, enabling a quick and hassle-free product launch.
In essence, partnering with Aquavit Bath Co., Ltd. is not just a transaction; it's a collaborative effort. We are dedicated to assisting our customers in successfully selling our products, ensuring mutual growth and prosperity.

Contacting Aquavit Bath Co., Ltd. is straightforward:

Email: Reach out to us at info@aquavitbath.com

Business WhatsApp: For immediate assistance, contact us via WhatsApp at +86-18924865296.

We welcome your inquiries and look forward to assisting you promptly.

We primarily utilize FOB (Free on Board) Jiangmen as our loading port. However, for orders exceeding 15,000 USD, you have the option to select either Nansha (Guangzhou) or Yantian (Shenzhen) Port. For orders below 15,000 USD, the terms will be EX Works. We provide flexible options to suit your specific order requirements.

Our standard payment terms involve a 30% deposit upon order confirmation, with the remaining balance due before shipment. For orders totaling less than 10,000 USD, we require a 100% transfer before production commences.

Our standard Minimum Order Quantity (MOQ) is 100 pieces per item per finish. However, for items with semi-finished stock or new products available for customer testing, the MOQ can be adjusted to a few cartons. Please get in touch with our sales team for specific details, as we are flexible to accommodate your unique requirements.

We stand behind the quality of our products with a comprehensive 10-year warranty. For detailed warranty terms and conditions, we invite you to visit our website or get in touch with our sales team. We are committed to ensuring your satisfaction and the longevity of our products.

Our standard delivery time is typically 45-60 days after the receipt of the deposit. However, for orders involving PVD finishes or multiple items, the lead time may extend slightly. If you have urgent requirements, please reach out to our sales team. We are dedicated to accommodating urgent needs and can expedite production to ensure the quickest possible shipment. Your satisfaction and timely receipt of our products are our priorities.

At Aquavit, we prioritize quality by selecting top-notch components for our faucets. Our quoted prices are based on the use of Spain Citect/Sedal cartridges for regular faucets and French Vernet thermostatic cartridges for thermostatic faucets. For diverter cartridges, we source them from reputable local manufacturers. These standard cartridges are chosen for their high-quality performance.

While we maintain the option for customers to choose alternative cartridges like Kerox or other brands, we recommend sticking with our specified components to ensure optimal functionality and longevity of your faucets. Your satisfaction and the durability of our products are our utmost priorities.

As a standard choice, we utilize Swiss Neoperl aerators in our faucets. For basin mixers, we offer options with flow rates of 2.2GPM (8.5L/M) and 1.5GPM(5.7L/M). Additionally, you have the flexibility to select other flow rates such as 1.2GPM(4.62L/M) or any other specific requirement you may have. We prioritize customization to ensure our faucets meet your specific needs and preferences.

Certainly! We offer the option for your own color printed packaging. This service is available for orders with a quantity exceeding 500 pieces per size. Moreover, different items can share the same box, allowing for greater flexibility. This means there's no need for the MOQ to be 500 pieces per individual item.

Absolutely! With your provided trademark license and authority, we can incorporate your logo onto the faucets. Laser engraving is available for Chrome, Brushed Gold, and Brushed Nickel finishes, while silk printing is an option for Matte Black and Matte White finishes. This personalized touch ensures your brand identity is prominently displayed, adding a distinctive touch to our high-quality products. Your brand recognition and satisfaction are important to us.

When it comes to faucets associated with drinking water, our primary material is lead-free brass. This choice is crucial for ensuring health and safety standards, especially in markets like the USA, Canada, Australia, Israel, and Europe. Lead-free brass not only adheres to stringent regulations but also offers enhanced durability. While opting for 59-A copper might reduce costs, it compromises the quality and solidity of the product. At Aquavit, we prioritize your health and well-being, urging our customers to choose the standard lead-free brass for both kitchen and basin faucets. Your safety is our paramount concern.

Indeed, we have introduced stainless steel faucets and accessories to cater to specific market demands and finishes preferences. However, it's essential to note that at Aquavit, stainless doesn't equate to lower quality. Unlike some others, our stainless products maintain the same high-quality surface and finishes as our brass counterparts. In essence, we are dedicated to finding the perfect balance between quality and affordability, ensuring that our products offer exceptional value without compromising on standards. Your satisfaction and trust are our top priorities.

Our faucets come with a range of certifications to ensure quality and compliance. Currently, we hold the EN817 certificate for Europe, WRAS certification for the UK, SASO certification for Saudi Arabia, and cUPC, NSF61, and NSF372 certifications for the USA and Canada. We are also in the process of obtaining the Australia Watermark certification.

Moreover, we are flexible and open to applying for specific certifications tailored to certain markets, ensuring that our products meet all necessary standards and regulations to guarantee your peace of mind.

Absolutely, we welcome OEM designs. Here’s how it works: you share your design concepts or drawings with us, and we’ll provide you with the sales prices along with any associated mold costs. Typically, for items that require mold production, we have a minimum order quantity (MOQ) of 300 pieces per item. This ensures that your unique designs can come to life with the high-quality standards we maintain across our products.

Certainly, we understand the importance of quality checks. You can request samples to assess our products. Typically, we provide 1 piece free sample, and you only need to cover the shipping costs. If you have any special requirements or conditions, please feel free to discuss them with our sales team. We are here to accommodate your needs.

At Aquavit Bath Co., Ltd., we prioritize quality and compliance with international standards. Our products are certified to ensure they meet stringent quality and safety requirements:

• ISO9001: This certification indicates that our manufacturing processes and quality management systems meet international standards for quality assurance.
• CE: Our products have the CE mark, which signifies that they conform to European health, safety, and environmental protection standards.
• cUPC: The cUPC certification ensures that our products comply with the standards required by the Uniform Plumbing Code (UPC) in the United States and Canada.
• NSF61: This certification confirms that our products meet the safety standards for drinking water system components, ensuring they are free from harmful contaminants.
• NSF372: The NSF372 certification indicates that our products are compliant with lead-free regulations, ensuring they are safe for use in potable water systems.
• WRAS: The WRAS certification ensures that our products meet the water regulations and standards required by the UK, confirming their suitability for use in the UK’s water supply.

These certifications reflect our commitment to delivering high-quality and reliable products. If you have any specific certification requirements or need further information, please contact our customer service team.

For most of our products, you will need the following tools and materials:

• Adjustable wrench or spanner
• Screwdrivers (flathead and Phillips)
• Plumber’s tape (Teflon tape)
• Silicone sealant
• Pliers
• Level

For specific products, please refer to the installation manual provided with the product or available on our website.

Yes, we provide detailed installation instructions with all our products. You can also find downloadable installation guides on our website. If you need additional help, feel free to contact our customer service team.

While many of our products are designed for easy DIY installation, we recommend hiring a professional plumber if you are not confident in your installation skills. Professional installation ensures that the product is installed correctly and operates as intended.

If you encounter problems during installation:

• Double-check the installation instructions to ensure all steps are followed.
• Verify that all parts and components are correctly aligned and secured.
• Check for any obstructions or issues with existing plumbing.
• If the problem persists, contact our customer service team for guidance or consult a professional plumber.

For faucets and shower systems, consider the following:

• Ensure that water supply lines are properly connected and turned off before installation.
• Check that the installation area is clean and free of debris.
• Use plumber’s tape on threaded connections to prevent leaks.
• Make sure the faucet or shower system is level and securely mounted.
• Test the installation for leaks and proper operation before finalizing the installation.

If you notice leaks after installation:

• Check all connections and fittings to ensure they are properly tightened.
• Inspect the seals and washers for any signs of damage or misalignment.
• Ensure that the faucet or fixture is installed correctly according to the instructions.
• If the leak continues, consult a professional plumber or contact our customer service team for assistance.

Our products are designed to fit standard plumbing setups. However, some installations may require minor adjustments or new plumbing, especially if you are upgrading from older fixtures. If you are unsure, consult with a professional plumber to assess your current setup and determine any necessary modifications.

Certain finishes may require special care during installation to avoid damage. For example, avoid using abrasive materials or harsh cleaning agents that can scratch or tarnish the finish. Follow the specific care instructions provided for each finish to ensure long-lasting durability and appearance.

To ensure a proper seal and prevent water damage:

• Use silicone sealant around the base of faucets and fixtures to create a watertight seal.
• Ensure that all connections are securely tightened and properly aligned.
• Check for any gaps or spaces where water could seep through and address them promptly.

If you need assistance with installation or have additional questions, please contact our customer service team at info@aquavitbath.com or via Business WhatsApp at +86-18924865296. We are here to help and provide guidance to ensure a smooth installation process.

If your faucet is leaking, first check that all connections and fittings are properly tightened. Ensure that the cartridge or valve seat is correctly installed and that the seals or O-rings are intact. If the leak persists, it may be due to a faulty component or installation error. Contact a professional plumber or our customer service team for further assistance.

Weak water flow could be caused by several factors, including a blocked aerator, insufficient water pressure, or issues with the plumbing system. First, check and clean the aerator to remove any debris. If the problem continues, verify the water pressure and check for any obstructions in the supply lines. If you need further help, please reach out to our customer service team.

If the faucet handle is difficult to turn, it may be due to improper installation, or there could be a problem with the cartridge or valve. Ensure that the handle and cartridge are properly aligned and that there are no obstructions. If the issue persists, consult a professional plumber or contact our customer service for guidance.

Noise from a faucet can be caused by air trapped in the pipes, loose components, or a faulty cartridge. To resolve this, try running the faucet to release any trapped air. Check for loose parts and ensure all components are securely installed. If the noise continues, contact our customer service team for assistance.

Discoloration or stains may result from exposure to harsh cleaning agents, hard water, or minerals. Clean the faucet with a mild soap solution and a soft cloth. Avoid abrasive cleaners that can damage the finish. If the problem persists, consider installing a water softener to reduce mineral build-up. For further advice, contact our customer service team.

If the temperature control is not working correctly, ensure that the faucet’s temperature settings are correctly adjusted and that the cartridge is properly installed. If the issue persists, it may be due to a faulty cartridge or valve. Consult a professional plumber or contact our customer service for assistance.

Inconsistent water pressure in your shower system can be due to issues with the water supply, blockages, or improper installation. Check for any obstructions in the showerhead or supply lines. Verify that the water pressure is adequate. If the problem continues, please contact our customer service team for further assistance.

Water temperature fluctuations can be caused by issues with the thermostatic cartridge or valve. Ensure that the cartridge is properly installed and calibrated. If the problem persists, it may be due to a faulty component. Consult a professional plumber or contact our customer service team for further help.

A loose or wobbly faucet handle may indicate that the handle or mounting hardware is not properly secured. Tighten any loose screws or bolts and ensure that the handle is properly aligned. If the problem persists, contact our customer service team or a professional plumber for further assistance.

Aquavit Bath Co., Ltd. offers a comprehensive 10-year warranty on all our products, covering manufacturing defects and ensuring that our products meet high standards of quality and performance.

Our warranty does not cover:

• Damage caused by improper installation, misuse, or abuse: Any damage resulting from incorrect installation or handling is not covered. Please follow the installation instructions provided and use the products as intended.
• Wear and tear: Normal wear and tear from regular use, including scratches, tarnishing, and fading of finishes, is not covered under the warranty. Finishes are susceptible to changes over time, and maintenance is required to preserve their appearance.
• Easily broken parts: Components that are more prone to wear and tear, such as handles, knobs, or aerators, are not covered for breakage or damage resulting from regular use. These parts may require periodic replacement and are considered consumables.
• Improper maintenance: Issues arising from failure to properly maintain the product, including damage from harsh cleaning agents or abrasive materials, are not covered.
• Accidental damage: Any damage resulting from accidents, such as dropping or impact, is not covered under warranty.

To claim a warranty, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@aquavitbath.com or via Business WhatsApp at +86-18924865296. Provide your order number, product details, and a description of the issue.
2. Submit Documentation: Provide any required documentation, such as proof of purchase, photos of the defect, and any other relevant information as requested by our customer service team.
3. Assessment: Our team will review your claim and determine if it falls within the warranty coverage. We may request additional information or arrange for inspection if necessary.
4. Resolution: If the claim is approved, we will provide instructions for returning the defective product or offer a replacement, repair, or refund based on the issue. Please note that spare parts or replacements will typically be arranged to ship with your next order or shipment, rather than through international express.

The warranty process typically takes 2-4 weeks from the date we receive your claim and necessary documentation. The timeframe may vary depending on the nature of the issue and the availability of replacement parts.

Currently, we offer a standard 10-year warranty. For any additional coverage or extended warranties, please contact our customer service team for more information on available options and terms.

For maintenance or repair needs outside the warranty period, please consult a professional plumber or contact our customer service team. We can provide guidance and recommend trusted service providers if needed.

To clean your faucets, use a mild soap solution and a soft cloth. Avoid abrasive cleaners or scouring pads, as these can scratch the finish. For stubborn stains, use a non-abrasive cleaner and rinse thoroughly with water. Dry the faucet with a clean, dry cloth to prevent water spots.

To prevent mineral build-up, regularly clean your faucets and aerators. If you notice build-up, remove the aerator and soak it in a solution of equal parts vinegar and water for 30 minutes. Rinse thoroughly and reinstall. For persistent issues, repeat the process or consult with our customer service for further guidance.

A dripping faucet could be a sign of a worn-out cartridge or seal. To address this, turn off the water supply, remove the handle, and check the cartridge or seal for damage. If you’re not comfortable performing this maintenance yourself, contact a professional plumber or our customer service for assistance.

To avoid corrosion, ensure your faucets are regularly cleaned and dried. Avoid using harsh chemicals or abrasive materials that can damage the finish. If you live in an area with hard water, consider using a water softener to reduce the mineral content that can contribute to corrosion.

Yes, different finishes require specific care:

• Chrome: Clean with a mild soap solution and a soft cloth. Avoid using acidic or abrasive cleaners.
• Brushed Nickel: Use a soft cloth and mild soap solution. Avoid abrasive cleaners that can damage the brushed finish.
• Matte Black: Clean with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials.
• Brushed Gold: Use a soft cloth and mild soap solution. Avoid abrasive cleaners and be cautious with cleaning agents that may affect the gold finish.

Regularly check your faucets for any signs of wear, leaks, or irregular performance. Perform a visual inspection every few months and address any issues promptly to ensure long-term functionality and prevent potential damage.

No, abrasive cleaners or scrubbers can damage the finish of your faucets. Always use mild soap solutions and soft cloths to clean your faucets to maintain their appearance and functionality.

If the faucet handle becomes loose, check the handle screw or mounting hardware. Tighten any loose screws or bolts. If the problem persists, consult a professional plumber or contact our customer service for further assistance.

Regularly clean your shower system to prevent build-up of soap scum and mineral deposits. Wipe down the showerhead and controls with a soft cloth after use. If you experience reduced water flow, remove and clean the showerhead or contact our customer service for guidance.

Our standard 10-year warranty covers manufacturing defects but does not include maintenance issues. Proper care and maintenance are essential to ensure the longevity of your faucet. For any issues related to defects, please contact our customer service for assistance.

We are here to assist you with any inquiries, concerns, or support you may need. You can reach us through the following methods:

1. Email: For general inquiries, product information, and support, please email us at info@aquavitbath.com. We aim to respond to all emails within 24 hours.
2. Business WhatsApp: For immediate assistance or urgent matters, you can contact us via Business WhatsApp at +86-18924865296. This is a great option for quick responses and real-time communication.
3. Phone: For general inquiries, you can call us at +86-751-28104657. Our phone lines are open from 9:00 AM to 6:00 PM Beijing time. For the fastest response to urgent matters, we recommend calling our mobile number +86-18924865296.
4. Visit Us: We welcome visitors to explore our facilities. Our sales office is located in Foshan, Guangdong, and our main factory is in the Jichang Development Zone, Heshan City, Guangdong. Please contact us in advance to schedule a visit and ensure a representative is available to assist you.
5. Online Contact Form: You can also reach out to us using the online contact form on our official website: www.aquavitbath.com/contact. Fill out the form with your details and message, and we will get back to you as soon as possible.

To help us assist you more efficiently, please include the following information in your message:

• Your full name
• Company name (if applicable)
• Contact information (email address and/or phone number)
• A detailed description of your inquiry or issue
• Product details (if applicable), including order number or product model

We strive to respond to all inquiries within 24 hours. If you have not heard from us within this timeframe, please check your spam or junk email folder, or contact us again to ensure your message has been received.

We look forward to assisting you and providing the support you need!